Client Care

Are you PASSIONATE about the most AMAZING client care?
Do you have an “absolutely, let’s do it!” attitude and THRIVE when helping people?
Do you LOVE animals? Bring your dog to work!

The Austin Vet Specialists is looking for experienced and people-oriented receptionists with EXCELLENT communication skills and a POSITIVE demeanour. We are looking for full time Receptionist/Client Care team members to join our team.

You will be the smiling face that welcomes owners (and their pets) at reception, the helpful voice that guides referring vets on the phone, and the dynamic person that helps their teammates.

In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, you will act as the primary greeter when a client enters the waiting room with their pet, alert the medical staff of the client’s arrival, and process the client’s payment at the conclusion of the appointment.

We encourage applications from both within the veterinary industry and from a completely different industry that has transferable skills. Make the change you’ve always dreamt about!

The role

The primary responsibilities will include:

Provide outstanding customer service greeting clients and pets, answering queries, processing incoming patient, and handling payments
Answer phone calls, which may involve screening and scheduling appointments, or redirect referring vet queries
Handle incoming and outgoing mail and email, developing working relationships with external veterinary practices
Maintaining cleanliness of waiting room

If you believe that you could deliver an awesome experience for animals and their owners, we want to hear from you!

About us

The Austin Vet Specialists is an independent-owned veterinary specialist centre (it makes a difference!) with a team of almost 90 lovely people. Referring vets entrust us with the care of their clients and pets, and this trust is paramount to everything we do. Our purpose-built specialist veterinary centre is designed around the idea of “working together” and is equipped with state-of-the-art equipment. We pride ourselves on our attitude to care and the ability to work together respectfully and effectively.

Essential to the role:

Proven extensive experience as a receptionist, or customer care representative (minimum 3+ years) in similar role
Strong communication skills both verbal and written
Ability to maintain daily administration with a high level of accuracy and attention to detail
Capacity to work in a team environment and without direct supervision
Excellent interpersonal, communication skills with sound conflict resolution skills

This role is the front line for our specialist vet clinic. To make the role fulfilling, you will need to maintain a positive demeanour even under stress, and stay calm with the confidence to handle a variety of situations. Most importantly, you will need to genuinely like helping people and their pets.

So if you believe you have the talent to fulfil this role and want to be a part of a friendly, but dynamic environment, please Apply Now.

This is a permanent full time position, between Mon-Sun between 6.00 am and 10.00 pm, including weekends. This role will not lead to a veterinary nursing position.

Application process
Please send your resume and cover letter to Julie Naylor at employment@theaustin.vet be sure to include:

your reason for applying and what attracted you to The Austin.
your career goals and relevant prior experience.

Please note that applications will close as soon as the roles are filled so be prompt if you wish to apply.

All applications will be treated confidentially, but please make sure you include contactable referees.